Frequently Asked Questions
Our most-asked questions about TotalPond products, water feature maintenance, and seasonal pond tips.
General
Where can I purchase TotalPond products?
On this website, at The Home Depot, and on Amazon.
Where can I find TotalPond spare parts?
TotalPond spare parts can be purchased on our manufacturer site at https://store.ggp-us.com/collections/totalpond.
Please note, we may not have replacement parts for first or second generation models and apologize for that inconvenience. If you're unable to find your part, please contact us. Our office hours are Monday-Friday 8am-5pm ET.Â
Before you start
What should I consider before building a pond?
1. Safety: Always dig with caution. Call 811 or your local utility company before you begin digging to locate buried pipes or power lines on your property.
2. Location: Consider how the water garden will enhance your landscape.
3. Elevation: Your pond should not be built on a slope or grade. If it is located at the lowest elevation of the yard, you will have rainwater run-off that can muddy the water, wash away fish and destroy plants.
4. Sunlight: If you wish to include plants that require moderate to full sunlight, you will need to choose a location with a minimum of 6 hours of sunlight. Shade is good, but note that trees do drop leaves, which can fill up your pond and cause organic decay.
5. Integration: The size, scale and layout of your pond should complement the other features of your yard, including your landscaping and terrain.
Things to consider before you start your next water garden project.
What equipment do I need to build a pond?
The basics include: a properly sized liner, a pump, a filter, and tubing to connect your equipment.
Everything you need right here!
Check out our Pond Basics page for everything you need to know about designing and building a pond.
Sizing your project
How large/deep should I make my pond?
The pond should be made as large as possible, especially if you wish to add fish and/or plants. Larger ponds are more stable ecologically, require less maintenance and are less costly per gallon. If you have the space available for a pond, then use it. The biggest complaint from first time pond builder is that they didn’t make their pond big enough. They are also safer for fish and can hold more lilies and other kinds of plants. Usually depths range from about 18 inches to 36 inches for water gardens and 3 feet to 6 feet for koi ponds. You should always check local codes for depth allowance and any fence requirements. Ponds that hold plants require sunlight so they should be kept in shallow areas.
How many gallons of water does my pond hold?
For Circular Ponds (calculate in feet): Diameter x Diameter x Depth x 5.9  = gallons of pond water.
For Rectangular Ponds (calculate in feet): Length x Width x Depth x 7.5 = gallons of pond water.
Choosing your equipment
What kind of filter is going to be the best for my pond?
Understand how filters work in our Filtration Basics.
What size liner do I need for my pond?
Use this formula (measure in feet) to select the right liner.
Length + (Depth x 2) + (2 ft. overlap) = Liner Length
Width + (Depth x 2) + (2 ft. overlap) = Liner Width
Which pump is right for my pond?
When choosing a pump for your pond, there is a relatively easy formula for you to use. The goal of a pond pump is to turn half of the total water volume in your pond once an hour. For example, if your pond has a total of 1,000 gallons of water, you would want a pump with a GPH (gallons per hour) rating of 500 gallons.
Which pump is right for my fountain?
Choose a fountain pump to match the height of your fountain. Measure from the water level to the highest point of the fountain that the water reaches; choose a pump that has an optimal pumping height greater than the height measured. All of our fountain pumps have an adjustable flow control to fine-tune the flow rate to match your fountain's size and effects. When in doubt, more pumping height is better since you can adjust flow with our Flow Control feature. This informative video might be helpful, click here.
Which pump is right for my waterfall?
Figuring out the correct pump size you need is worth the time and effort. If the pump is too small, there may be no waterfall because the pump wasn’t strong enough. If the pump is too large, there may be too much pressure for the size of the waterfall and water will gush over the sides instead of out of the spillway, creating a mess.